CMSUK Board of Directors

Sue Ford - Chair

Sue qualified as a Nurse (RGN/RSCN) in 1989, working in various adult and children’s nursing settings in London and Sheffield, before qualifying as a nurse teacher and working in healthcare education for many years.

Following an increasing interest in case management and rehabilitation, Sue left her role at the University of York in 2011 to become a Director/Case Manager at Bridge Case Management. 

She carries a caseload of clients, mainly polytrauma and serious orthopaedic cases, adults and children, and is passionate about promoting the added value good case management can bring to client outcomes.

Sue is Chair of the CMSUK Board, Chair of the Membership Committee and led the development of the 2018 revision to the Code of Ethics. 

Sue is keen to use her experience in education to support the ongoing work of the CMSUK on the development of professional pathways for case managers and to ensure best practice is shared and developed.

Lisa Brown - Treasurer

Lisa graduated from Southampton University in 1996 with an honours degree in Physiotherapy. One of her proudest moments was becoming one of the team of GB physiotherapists for children with learning disabilities at the Special Olympics. This provided her with a unique perspective of the challenges faced and overcome by young athletes with learning difficulties. 

Lisa wrote an award winning training package on equality and diversity within Portsmouth Hospitals.

A company Director for two decades and Managing Director of Coastal Case Management Ltd for the past 10 years, she has designed and built a rehabilitation centre and has an established business providing accessible accommodation. During this time Lisa has successfully procured and managed waiting list initiatives within NHS hospitals, reducing wait times for colonoscopy, endoscopy and orthopaedics. She has been a physiotherapy expert witness for 13 years, and applies such invaluable experience in her case management work.  

Lisa works on complex cases for both paediatric and adult clients with a special interest in spinal injury, amputation, ABI and Cerebral Palsy.

Passionate about the growth of case management in the UK and an active member of the CMSUK and BABICM, Lisa has led research into the efficacy of exoskeletons to enhance the evidence base for the broader use of such equipment in case management and medicolegal cases.  As a director of CMSUK, she is delighted to be a part of such a prestigious and worthwhile organisation, and to ensure best practice in our industry. 

Carole Chantler - Director

Carole’s professional background is nursing, critical care. She commenced her case management career in Canada working in travel, private health and government health care    case management.

In the late 90s she set up a case management company in the UK dealing with personal injury and has worked in this arena ever since.

She was a founding member of CMSUK, past chair and continues to be on the board of CMSUK as a director. She obtained her Masters in Case Management in 2011

Since 2004 Carole has worked for both Claimant and Defendant law firms advising on rehabilitation and health. She was a director of DWF for 5 years working closely with all parties involved in rehabilitation and progression of claims. She chaired the Cat Committee on the revision of the 2015 Rehabilitation Code.

Currently she has her own company where she works with all parties, advising on case management, statutory provision and rehabilitation.

Teresa Shaw - Chair of Events Committee

Teresa qualified as a nurse in 1984 working in various roles within the NHS including pain management and critical care for 20 years. Following her NHS profession, she commenced a career in Case Management working for various companies as a case manager and clinical lead over the last 20 years.

She set up her own business in September 2019 employing a team of case managers and support staff. She is keen to promote development of new case managers and has recently supported a member of staff through successful completion of a sports rehabilitation degree. 

She carries a caseload of catastrophic multi trauma cases and is keen to share her knowledge of case management with others.

Teresa has been on the board of directors previously and has recently returned to assist the events committee with conference planning and educational events.

Niccola Irwin - Co-opted Board Member

Niccola has over 20 years’ experience in the management and delivery of case management, vocational rehabilitation and expert witness services for catastrophically injured clients.  In addition to her occupational therapy qualification, Niccola holds a Masters degree in ‘Case Management for Health and Employment’ and a Masters in Business Administration.  Niccola has worked in Australia and the United Kingdom in both private and public healthcare and insurance sectors.  She is a proud recipient of CMSUK’s Case Manager of the Year award and is passionate about increasing the recognition of case management as a wide-reaching discipline and its achievement of effective client outcomes. In 2021 she set up Keystone Case Management under the Frenkel Topping Group and she is currently the Managing Director, retaining a small caseload of catastrophically injured client.

As a Director of CMSUK since 2017, Niccola supports the Membership Committee, focussing on CMSUK’s corporate members.  She led the 2021 Awards event, reframing the nominations to reflect on changes to practice as a result of the covid-19 pandemic.  She represents CMSUK on the Standards Committee for the Institute of Registered Case Managers (IRCM).

Emily Nash - Director

Emily is a physiotherapist and has worked in case management for Corpore since 2007. She started as a case manager working in the desktop team and has delivered telephone-based services to both insurers and employers in both claim and pre-claim environments. She has provided supervision and support to clinicians, from a variety of backgrounds, to develop skills in making real-time clinical decisions during telephone assessments. Emily has extensive experience sourcing and coordinating private and NHS treatment throughout the UK and currently oversees the clinical management of The Treatment Network's (Corpore's sister company) supplier network.

Emily's current role is Clinical Quality Manager and she has brought her knowledge of clinical governance and business best practice to CMSUK and is currently responsible for the governance of the organisation.

Emily is registered severely sight impaired (due to a rare genetic condition) and has personal experience of the wide range of support available for those with a visual impairment in areas of personal independence, work and social activities. 


Lauren McClusky - Head of Communication 

Lauren is an occupational therapist with over 20 years’ experience of working with adults and children with complex multiple health and social needs. Lauren’s extensive knowledge of rehabilitation pathways stems from a background in the NHS and private sector, leading clinical teams. Having dedicated her career to case management several years ago, she demonstrates a passion for developing and delivering reputable case management services of the highest clinical quality. Specialising in amputee rehabilitation, Lauren initially founded LMC Case Management to ensure that amputees had access to devoted case management provision following personal injury, recognising that all amputees require the support of clinicians knowledgeable in this field. Lauren is a highly organised and driven individual. She loves sport and away from the office you can usually find her on a rugby field or doing something energetic.


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