Introduction to Case Management for Non-Clinical Roles

We are excited to present this exclusive online learning opportunity which will provide information about case management to non-clinical team members within the industry. We will provide a detailed overview of the end to end role of a Case Manager and the professionals that they work with. 

You will not find this content anywhere else!

If you work in the following areas: Finance, Administration, HR, Marketing, Comms, Relationship Management, Case Management Assistance then this Study Day is for you!

We know that non-clinical teams are experts in their field of work and integral to the operations within their organisation.  A deeper understanding of case management would be beneficial to further developing the knowledge and skills within our industry to maintain excellence!

Delegates will receive the slides post-event, alongside a useful glossary with common abreviations and medical and legal terminology.

This Study Day is run annually and is not to be missed for those new to the Case Management industry or wanting to find out more!  We ran the first Study Day last year and received the following feedback:

"The Case Management overview was really useful and easy to follow and understand.  Having the slides afterwards really was a bonus, too!"

"We sent 5 administrative staff on the course and we all felt it offered excellent value for money - the content was most useful and our staff were happy and felt more confident for their learning experience - thank you!"

"I feel better informed and empowered in my new role as I begin my journey in the industry.  Thank you!" 

"The presenters delivered the Case Study and essential information in a way that I could digest easily - the Case Study, in particular, was brilliant as it really helped me to see how the Case Management process works from start to finish"

What will be covered?

  • CMSUK - who we are and what we do
  • The history of Case Management
  • When a Case Manager is appointed and how
  • Case Management - A Case Study
  • The different professionals and their roles within the industry

Our Presenter:


Helen Ovans, Case Manager - Helen is a CMSUK Director and a Case Manager with ILS Case Management and her background is in Occupational Therapy.  Helen is passionate about growing the Case Management industry and sharing her vast knowledge and experience!

Date: Friday 14th July 2023

Time: 12.00 - 14.30hrs (with breaks!)

Pric £25 Members | £50 Non-members

The member rate applies to those with a paid annual membership only and not those with a pending or lapsed membership.  Delegate passes are non-transferrable and non-refundable.

Booking Information: 

For individual bookings: Please click below to book your place.  If you are a CMSUK member, please login before you proceed.  If you need any assistance or would like more information about this event, please contact our office on 07786 656031 or email:

Payments accepted: Please pay by Paypal or BACS transfer.  We are unable to accept cheques or bank drafts. 

Venue Online
Date Friday 14th July 2023
12:00 pm - 2:30 pm
Contact CMSUK Office

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