CMSUK Conference 2014 ‘Controlling Costs & Retaining Quality in Life & Work’ - Speaker Reviews

Posted 18th December 2014

Sam Harris (CMSUK Chair) & Teresa Shaw (Vice Chair & Chair of Events) opened the conference with an overview of two days and a brief on the new Conference App!   The programme once again hosted two streams of speakers to offer delegates a  choice of Catastrophic and Non-Catastrophic topics as well as a host of joint topics relevant to all.

Sam Harris (CMSUK Chair) & Teresa Shaw (Vice Chair & Chair of Events) opened the conference with an overview of two days and a brief on the new Conference App!   The programme once again hosted two streams of speakers to offer delegates a  choice of Catastrophic and Non-Catastrophic topics as well as a host of joint topics relevant to all.

CMSUK would like to offer a heart felt thank you to all the speakers that gave such diverse, interesting and educating talks.


Jan Harrison
CMSUK Standards, Research & Development Committee Chair / Director Harrison Associates Ltd
Update on Joint Working Educational Pathway Project BABICM/CMSUK/VRA

Jan provided the conference with an update on the joint working education project in line with the previous release of information to the members.

Christine MacDonnell
Managing Director, Medical Rehabilitation and International Aging Services / CARF
Case Management Value and Return on Investment Proposition.....Are You Ready?

Chris MacDonnell gave a motivating presentation  demonstrating the international value of case management .She highlighted to the predominantly case management audience the benefit of  managing health through the continuum of an individual's health care event and how it can benefit the individual in receiving prompt appropriate treatment in a timely manner.  She also highlighted how this can benefit society by appropriate and efficient use of resources. She gave the audience a great deal to consider and an excellent start to the conference.

Ruth Moore
Client Liaison Manager, Irwin Mitchell
Update on the latest changes to Benefits & Statutory Services for Catastrophic Cases

Ruth gave the delegates  a whistle stop tour of the numerous benefits and the latest changes that have been introduced this year.  It became apparent that  this is an area  in particular where the case manager should act as an advocate for their client, as Ruth highlighted the number of benefits available, the back log in processing of applications and how people are not always applying  for the correct benefits.

An informative and clear presentation of a difficult subject matter.

Mark Armour
Clinical Director RehabWorks
Functional Restoration, Effective Return to work & Function Tool or Waste of Money?


Mark provided a good overview of the evidence for functional restoration programmes.  He reviewed the Cochrane review, NICE guidelines and other academic / empirical studies, identifying conflicting evidence.  It was identified that even though these guidelines are developed we must challenge the evidence.

Mark provided an overview of the psychosocial factors relevant to low back pain, covering the individual employer’s contextual factors.

Allison Saltrese
Director, RT Disability Consultants Ltd
The Role of Personal Experience in the Delivery of Case Management Practice
- Presenting from her PHD Research on Case Management

Allison was an engaging and passionate speaker. Sometimes research presentations can be dry and full of data tables but Alison's presentation was anything but. It included a reflective exercise for the audience which really helped us to engage with the nature and extent of one's personal experience, and how this is utilised in the way we go about our work. She did manage to throw in the terms ‘constructivist ontology’ and ‘interpretative epistemology’ without losing her audience, which was quite an achievement!

Her Ph.D. study looked at two emerging themes of illness, injury and disability; and aggression, violence, and abuse; and how these themes affected a case managers work with clients. Personal experience was shown to be ‘a vast pool of resources’ to be used for one's work as a case manager.

Paul Graham
Senior OT, Queen Elizabeth Foundation Mobility Services
How Driving assessment can assist in providing independence for all disabilities

Paul started by offering a wider view of all the services offered by the Queen Elizabeth Foundation. The mobility services are widely supported by statutory services locally, although Paul did say that he wished the wider public were more aware of the services they offered.

They do carry out a wide range of assessments and offer a wide range of services but being asked to get involved in assessing someone for driving a steam train was quite a unique one-off assessment!

Paul's presentation was a whistlestop tour of the wonderful adaptations and gadgets that can be used to aid someone in driving, from the very low-tech to the very high tech. He used a lot of pictures in his PowerPoint presentation which was incredibly helpful for the audience, and made his talk accessible and engaging.

Alan Murray
  ‘Service Development Manager’ Therapy Services
 Sarah Rodgers
Occupational Therapy Clinical Specialist Sheffield Teaching Hospital NHS Foundation Trust
Jo Evans
Director, Unite Professionals
Working together: Developing a Vocational Rehabilitation Service at Sheffield Teaching Hospitals from Private Clients

This presentation could have been challenging due to the dynamic of three separate speakers presenting on the same topic. It was delivered well and flowed appropriately between the speakers.

The content was of great interest due to the dynamic of a joint venture between NHS statutory services and private funded rehabilitation. I thought that Sarah did a really good job of providing a clear and through background of the client being discussed and how the service came in to being.

The collaboration of NHS and private staff working together to develop a service which can be utilised by privately funded patients came across as very innovative and inspiring. The benefits of such a functional restoration workshop were clearly presented and evidenced.

Overall a very informative, interesting and inspiring presentation.

Marie Stanley, Acting Clinical Lead &
Mary Petty, Senior Neurophysiotherapist
The Bobath Centre for Children with Cerebral Palsy and Adults with Neurological Disability
 Managing Cerebral Palsy - a Life Long Challenge

Mary Stanley




Mary Petty

Marie and Mary provide in an inspiring insight into the Life Long Challenge of looking after children with Cerebral Palsy and the impact this has on their day to day living.
Such complexities are often difficult to manage and Marie and Mary helped us understand how with the right intervention these people’s lives can be transformed.


Lesley Challinor, Senior Consultant - Psychological Services, The Validum Group
Tina Sherrington, OH & Wellbeing Specialist, Attendance & Wellbeing Team, HR Case Management Nationwide Building Society
Using Managed Psychological Interventions to Reduce Absence at Work

Lesley Challinor and Tina Sherrington demonstrated how occupational health, employees and a provider can work together to reduce the amount of absenteeism in the work place. This was an enjoyable discussion and it was good to see a good example of how occupational health nurses and providers can work together in the best interest of the employee. It also gave the audience an insight into the obstacles occupational health nurse have to overcome to provide treatment for employees.

Claire de Than
Co-Director  Centre for Law Justice & Journalism at City University London, & Deputy Director of the Institute of Law
Legal implications of capacity and the role of the Welfare Deputy

Key aspects of human rights legislation was covered.

A thought provoking session outlining some of the practical realities of the impact of legislation such as the Human Rights Act, disability legislation and Capacity law on the individual with a disability.

A discussin on the role of the welfare deputy and the need for a deputy was also included.

Key Note Speaker:  James Dadge
 Partner at Clyde & Co
Jackson Thriller – Update from Jackson Reforms

James provided an enlightening and entertaining talk making a dry subject come to life. A review of the key impact areas following the Jackson review was discussed. James covered the reform in detail explaining the gains and the losses however we are still early in this process.

Case managers should be mindful of working transparently and making the needs of the client their focus rather than becoming involved in aspects of “building the claim”.

He commented that single instructions puts undue pressure on the impartiality of the case manager, and that the focus of the case manager should be to promote social / psychological adjustment to the consequences of the injuries sustained within the accident.

Dr Nigel Colbert

Consultant Paediatric Neuro Psychologist, CENS Limited

 Explains the benefits of Neuropsychology

Well presented topic with humour and easy to follow information in an often misunderstood sector area.

He engaged the audience well with a participation exercise that was relevant.


Mark Raven
Senior Physiotherapist (Team Leader) University Hospital Birmingham NHS Foundation Trust
Circular Frames for Lower Limb Fractures. Rehabilitation, Problems, Expectations & Outcomes

Mark Raven gave an excellent presentation on the complex area of non union and how to understand the utilisation of these complex frames to assist in obtaining bone union. As he spoke from a practitioner's view point he presented valuable information to the audience on some of the pitfalls and what to look for in practical terms, when working with clients who have these frames applied. A great update on clinical practice


Helen Spillards
Director Accident Rehab
Loughlin V Singh - How has the judgment affected Case Management

Very clear and concise presentation.  Helen demonstrated sound knowledge of the case backed up by discussion with the Case Manager who was involved with the case.

Helen presented the talk in a clear, structured way and the slides were clear and easy to follow.

This enabled good discussion during questions and answer session.

Devdeep Auhja
Rehabilitation Case Manager, Broadspire Rehabilitation
Treatment Adherence in Physiotherapy - a Case Manager's Perspective
Presenting from his PHD Research

This review discussed the findings of Devdeep’s PHD research into how the adherence of people attending physiotherapy treatment and completing exercises at home affects case management outcomes.

The outcome of his research showed that poor adherence can significantly impact outcomes in case management, however there are several modifiable factors that can improve levels of adherence. These included:

  • Lesser number of exercises

  • Patient centred goals

  • Regular follow up conversations with clinician

  • Clear understanding of the importance

  • Focus on the most important exercises

  • Reminder systems

As Case Managers, being aware of these factors will allow us to work with the client and their therapists to create programmes that help them to be self motivated and compliant to treatment in order to enhance recovery outcomes in the shortest possible timeframes.

Dr Shai Betteridge
Consultant Clinical Neuropsychologist, Head of the Department of Neuropsychology, 
St George’s Hospital, London
Using Compensatory Memory Aids (e.g. Sensecam, smartphones, tablets) to increase patients'
recovery and independence

Dr Betteridge provided a very clear and informative overview to the technology aids used to assist in cognitive rehabilitation.

The evidence base of cognitive rehabilitation was explored with a personal, descriptive and powerful overview to Sensecam. Videos indicated a useful insight to the experience of users.  The Sensecam can be used to recall and consolidate memory for patients.  Other products indicated and discussed included:

  • Dragon Dictate Software
  • iPhone/iPad Solutions
  • Telecare Systems

Heather Watson
Clinical Specialist Physiotherapist in Rehabilitation - for Work, Sport & Life, Designed 2 move
Functional restoration & rehabilitation for  return to work in musculoskeletal disorders

Heather provided an interesting talk where she discussed and explained the difference between vocational rehabilitation and Occupational rehabilitation. She went through the evidence for successful rehabilitation of people with back pain returning to the work place. The evidence revealed that the most consistantly sucessful approach was that this needed to be delivered through a low intensity combined physio approach applying the right input at the right time. She explained that it was important to manage expectations and provide consistent messages when providing this type of graded rehabilitation.

Scott Richardson
Business Development Manager, Pace Rehabilitation
With Kwasi Bonsu, Patient
Cost Effectiveness when Considering Supplying Prosthetic Limbs

A very good presentation and really detailed demonstration of the workings and complexities of various limbs on the market.


Especially good use of guest client who demonstrated with the presenter.

Jason Hale
Benefits Advisor
Benefits Update for Non Catastrophic Cases

This was an interesting and entertaining presentation by Benefits Advisor, Jason Hale.

It is no secret that the benefits system can be a minefield to navigate, especially with all the changes that are currently being implemented. It was therefore refreshing to have such a knowledgeable speaker who was able to provide a simple and concise summary of the current benefits available to our clients, the changes that will be rolled out in the next few years and some useful hints and tips that “the government don’t want us to know”.

The session provided a much clearer understanding of the current benefits structure and what our clients might be entitled to. However, at the same time, the presentation also confirmed just how complex the benefits system is and how much specialist knowledge is required to navigate it successfully.

Prof Roger Atkins

Honorary Professor, University Hospital Bristol, Foundation Trust

Chronic Pain – Current Research & Management


Unfortunately, due to travelling difficulties and being trapped on the motorway this talk did not take place.

Dee Burrows
Consultant Nurse  Chronic Pain, Pain Rehab
Overview of Pain Management

We were very grateful to Dee Burrows for stepping into the breach and presenting off the cuff on Pain Management in the absence of our speaker who was trapped on the motorway.

Dee provide information on current statistics and held a question and answer session for delegates to raise their experience and difficulty when managing chronic pain. Dee answered the questions in a professional manner and provided contacts to those who required further information.





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CMSUK Newsletter - 2014 Conference Special

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