CMSA Conference Part Two

Posted 21st January 2009

Beverley Roberts continues her feedback on the CMSA Conference she attended in 2008 with partial funding from CMSUK.  In particular this section refers to the seminar that she and Jane Melvin delivered on 'Supportive and Palliative Care Strategy in England'

CMSA Conference 2008: Orlando, U.S.A.

"Engage Case Management: Raise the Standard, Go Beyond Expectations, Find the Balance"

Educational Seminar CMSA June 2008


2:30p.m. - 4:00p.m. Concurrent Session II


Tools & Techniques

Supportive & Palliative Care Strategy in England-

Cancer & Other Long-Term Conditions"



Context and submission requirements

The educational seminar delivered by Jane and myself focused on exploring how case management principles could be applied to some of the UK national strategies and programmes where palliative care is central to the patient needs, in particular the Supportive and Palliative Care Strategy.

The process required by CMSA to plan and design the seminar was extremely stringent. Lecturers were asked to provide an outline of seminar objectives, content, and ‘time frames' and information on ‘presenters' and ‘presenter methods'. In particular the lectures had to evidence how the ‘behavioural objectives' were integral to the seminar in order to fulfill the CMSA credit system. While the initial abstract for the education seminar had been accepted, delivery of the seminar was not guaranteed until the submission that explained the teaching had satisfied the CMSA criteria and they had given the necessary authorization (see diagram 1).


Content and Delivery

The format of the Educational Seminar took the following format:

  • Began with a presentation that gave an explanation of the Supportive & Palliative Care Strategy in England, Cancer & Other Long-Term Conditions. It was anticipated by providing this information delegates could apply their own experiences & knowledge to explore how case management techniques can be applied to this strategy (copies of the presentation are available on request from


  • Delegates were given a specific technique to use when applying their knowledge and experience which required a pictorial method of application - PICTOR .  An explanation of this method of application was provided (further details on request from


  • Concluded with a feedback and discussion session which allowed comparison of experiences and enabled delegates to produce ideas for practical application of case management principles to the Supportive & Palliative Care Strategy in England-Cancer & Other Long-Term Conditions.


Delegate participation and evaluation


Thirty five delegates attended the Educational Seminar (given it was the last afternoon of the conference this seemed a respectable turn out!) The delivery of the presentation was relaxed and encouraged questions along the way which opened up lots of interesting discussions around the different terminology used in the States versus the UK.


Work group sessions followed the presentation. There were 3 scenarios for delegates to choose from with 5 work groups (two scenarios repeated). Delegates were extremely buoyant in this phase of the Educational Seminar. The method of PICTOR seemed to facilitate discussion and flow.

Each group fed back their PICTOR representation of their chosen scenario through their selected main speaker but all group members participated in this process. Each group's feedback session generated discussion by the rest of the delegate group. Once again, delegates produced lively and buoyant participation.

CMSA did not provide evaluation forms for the educational seminars however, the level of interaction from delegates, the quality of output (as evidenced from their PICTOR charts) combined with the photographs provide a holistic account of the session showing an overall positive evaluation of the educational seminar.

Beverley Roberts

CMSUK, PR committee member

Operations Executive Care Max International


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